Refund policy

ALL SALES ARE FINAL

Due to the nature of our products, including perfumes, fragrances, cosmetics, skincare, and personal care items, we do not accept returns or exchanges for hygiene, health, and safety reasons.

Please carefully review all product descriptions and details before completing your purchase.

If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will review the issue and provide an appropriate resolution when applicable.

Moroccan Ruby reserves the right to refuse returns, exchanges, or refunds on items that have been opened, used, tested, sprayed, or removed from their original packaging.